Application of new appointment service model in large comprehensive hospitals
10.3760/cma.j.issn.1674-2907.2012.23.025
- VernacularTitle:新型预约诊疗服务模式在大型综合医院中的应用
- Author:
Shu-Jun XIONG
1
;
Guang-Bin ZHAO
;
Su-Ping YUAN
Author Information
1. 四川省医学科学院四川省人民医院
- Keywords:
Nursing management study;
Satisfactory rate of patient;
New appointment service model;
Appointment time;
Comprehensive hospital
- From:
Chinese Journal of Modern Nursing
2012;18(23):2801-2803
- CountryChina
- Language:Chinese
-
Abstract:
Objective To study the effect of new appointment service model on improving the efficiency of diagnosis and treatment of large comprehensive hospitals.Methods All patients seeing doctors at out-patient department were designated as experimental group that implemented new appointment service model of diagnosis and treatment during July to August of 2011,while the patients at out-patient department were designated as control group that implemented routine service model during May to June of 2011.Then,differences in appointment time,non-effective appointment rate and patients' satisfactory rate between these two groups were compared.Results In experimental group,X-ray appointment examination time:68.8％ patienta were ≤ 1 day and 31.2％ patients were ≥2 days,ultrasound appointment examination time:67.2％ patients were≤1 day and 32.8％ patients were ≥ 2 days,endoscope inspection appointment examination time:85.6％ patients were ≤2 days and 14.4％ patients were ≥ 3 days;appointment examination time of cardiovascular ultrasound:75.9％patients were ≤ 2 days and 24.1％ patients were ≥ 3 days ; and those significantly different with that of control group ( x2 =4.838,9.199,28.355,10.359,respectively; P ＜ 0.05).Non-effective appointment rate of experimental group was that radiology department 1.9％,ultrasound department 2.4％,endoscope inspection room 4.1％,cardiovascular ultrasound 2.5％,and significantly lower than that of the control group ( x2 =9.982,19.687,8.684,7.623,respectively; P ＜ 0.05 ).The patients' satisfactory rate of experimental group was that:radiology department 94.9％,ultrasound department 93.6％,endoscope inspection room 96.3％,cardiovascular ultrasound 95.80％.And the parameters of experimental group were obviously better than that of control group ( x2 =30.623,4.120,15.640,19.231,respectively; P ＜ 0.05 ).Conclusions Through implementing new appointment service model of diagnosis and treatment,the patients' appointment time was shortened,non-effective or repeatedly-changed appointment was decreased,and the efficiency of diagnosis and treatment and the patients' satisfactory rate were improved obviously.
