Effect of obstetrics outpatient process reforming on the clinic time and satisfaction degree of pregnant women
10.3760/cma.j.issn.1674-2907.2012.20.019
- VernacularTitle:产科门诊流程改造对就诊时间及满意度的影响
- Author:
Xiao-Hua WANG
1
;
Jun GE
;
Yu-Cui MENG
Author Information
1. 石家庄市第四医院
- Keywords:
Obstetrical department;
Hospital,Outpatient service;
Reform;
Clinic time;
Satisfaction degree
- From:
Chinese Journal of Modern Nursing
2012;18(20):2415-2416
- CountryChina
- Language:Chinese
-
Abstract:
Objective To study the clinic time and patient satisfaction degree after implemented outpatient process reforming so as to improve the quality of nursing.Methods The questionnaire investigation was used,and 246 pregnant women before outpatient process reforming implemented and 283 pregnant women after it implemented were recruited and investigated.The clinic time and satisfaction degree of pregnant women were compared before and after it implemented.Results After the outpatient process reformed,the clinic time and satisfaction degree of pregnant women were ( 156.53 ± 9.23 ) min and 79.86％,and that of before it implemented were( 180.82 ± 8.86 ) min and 67.07％,and the differences were statistically significant ( t =16.87,x2 =68.48;P ＜ 0.05).Conclusions Outpatient process reformed can reduce the clinic time of pregnant women and improve their satisfaction degree,and provide high-quality nursing service and indicate the principle of patient-centered.
