Investigation of satisfaction on the model of continuous scheduling and group-responsibility system
10.3760/cma.j.issn.1674-2907.2012.11.021
- VernacularTitle:实行连续性排班与小组责任制工作模式前后护患满意度的调查
- Author:
Mei-Wen ZENG
1
;
Xiu-Xian ZHENG
;
Ze-Ping MA
;
Jin-Ping ZENG
;
Wei-Rong ZHONG
Author Information
1. 广东省惠州市中心人民医院
- Keywords:
Data collection;
Continuous Scheduling;
Group-responsibility System;
Satisfaction
- From:
Chinese Journal of Modern Nursing
2012;18(11):1296-1298
- CountryChina
- Language:Chinese
-
Abstract:
Objective To explore the satisfaction of nurses on the work and patients on the nursing service after implementing the model of continuous scheduling and group-responsibility system,so as to to provide theories for improving nursing quality and human management.Methods Self-designed satisfaction questionaire was used to investigate nurses and patients before and after implementing the model of continuous scheduling and group-responsibility system,and nurses'satisfaction on the work and patients'satisfaction on the nursing care were observed and compared.Results The comprehensive satisfaction of nurses on the work in sixth,ninth,twelfth month after implementing the model of continuous scheduling and group-responsibility system was 91.0％,91.6％,92.3％,respectively which was higher than 80.6％ before implementing,and the difference was statistically significant ( x2 =4.74,5.56,6.40,respectively ; P ＜ 0.05 ).The satisfaction of patients on nursing increased from 90.1％ to 95.7％ after the model was implemented three to twelve months,which was significantly higher than 78.5％ before implementing( P ＜ 0.01 ).Night shift period was shortened and the nurses' satisfaction was decreased from 76.2％ to 61.8％ after the model was implemented ( x2 =6.95,P ＜ 0.01 ),while there was no difference in the situation of their mental pressure.Conclusions The scheduling revolution and group-responsibility system can provide no-gap and excellent nursing,and stimulate nurses' potential,and improve the nursing quality.But the situation of nurses' mental pressure is not improved for the lack of clinical nurses.
