Effect of the high quality nursing service demonstration project on the doctor-patient relationship

VernacularTitle:优质护理服务示范工程对医患关系的影响
Author: Ling-Dan ZENG ¹ ; Guo-Qin ZHOU ; Chun-Xiang YE
Author Information

1. 武汉协和医院
Keywords: Coordination of doctors and nurses; High quality nursing service; Doctor-patient relationship
From: Chinese Journal of Modern Nursing 2012;18(9):1068-1070
CountryChina
Language:Chinese
Abstract: Objective To discuss the influence of the high quality nursing service demonstration project on the doctor-patient relationship.Methods Retrospective study was adopt to compare the nursing service,accompanying rate and patient's satisfaction rate before and after taking the high quality care service demonstration project.Results Nursing service had been improved,with accompanying rate falling from 100.0％to 70.0％ ( x2 =1 116.3,P ＜ 0.05),patients' satisfaction rate increasing from 92.0％ to 99.0％ ( x2 =180.3,P ＜ 0.05 ),the doctors' satisfaction rate increasing from 96.0％ to 100.0％ ( x2 =2.8,P ＜ 0.05 ),and nursing quality control deficiency rate decreasing from 25.0％ to 12.0％ ( x2 =5.6,P ＜ 0.05 ).Conclusions The nursing service demonstration project can ameliorate the doctor-patient relationship by carrying out humanized service.