Application of quality nursing service in neonatal intensive care units
10.3760/cma.j.issn.1674-2907.2011.26.026
- VernacularTitle:优质护理服务在新生儿监护病房中的应用
- Author:
Ming-Xia SHANG
1
;
Na LEI
;
Jian-Ying DONG
Author Information
1. 北京军区总医院附属八一儿童医院
- Keywords:
Nursing management research;
Quality nursing service;
NICU
- From:
Chinese Journal of Modern Nursing
2011;17(26):3167-3169
- CountryChina
- Language:Chinese
-
Abstract:
Objective To explore the effect of quality nursing service implemented in the neonatal intensive care units (NICU).Methods According to the characteristics of NICU,we implemented the quality nursing service by means of perfecting rules,regulations and work process,strengthening the nurses' training,changing the way of scheduling nurses' roster and refining the basic nursing care,etc.Then the satisfaction of patients with nursing job,the improvement of nursing quality and the number of nursing malpractices was recorded before (n =1 578) and after (n =1 507) quality nursing service implementation.Results Basic nursing passing rate was 96.7％,writing passing rate was 98.0％ after quality nursing service implementation,and those before implementation were 91.1％ and 91.0％,respectively,and the differences between the two groups was significant (x2 =6.827,11.368;P ＜0.01).Other measurements index of nursing after and before quality nursing service implementation were also different (P ＜0.05).Score of environmental device was (4.71 ±0.31 ),the score of humanistic care was (4.56 ± 0.34),were higher than those before quality nursing implementation,( 3.72 ±0.69) and (3.95 ± 0.46),respectively,and the difference was significant (t =51.01,41.74; P ＜ 0.01 ).Other satisfactory scores were also different between the two group ( P ＜ 0.01 ).Number of nursing malpractices after implementation was less than that before high quality nursing implementation ( x2 =7.007,8.993,6.563 ; P ＜0.05).Conclusions The implementation of quality nursing service in NICU can improve the quality of nursing,raise the relative's satisfaction with nursing job and reduce the number of nursing malpractices.Therefore,It's feasible to implement quality nursing service in NICU.
