Investigation on nursing staff' s cognition of nursing-patient communication barrier and technique
10.3760/cma.j.issn.1674-2907.2011.23.034
- VernacularTitle:护理人员对护患沟通障碍、方法及技巧认知的调查
- Author:
La-Xian HU
1
;
Xiu-Yun LI
;
Hai-Shan HUANG
Author Information
1. 华中科技大学同济医学院附属同济医院
- Keywords:
Nursing staff;
Nursing-patient communication;
Communication barrier;
Communication technique;
Cognition
- From:
Chinese Journal of Modern Nursing
2011;17(23):2807-2809
- CountryChina
- Language:Chinese
-
Abstract:
Objective To explore the nursing staff' s cognition of barrier, method and technique of nursing-patient communication, to provide reference basis for improving effective nursing-patient communication.Methods 445 nurses sampled randomly from 6 hospitals in Hubei Province were investigated by selfdesigned questionnaire related to nursing-patient communication. Results 87.2％ patients had trained about communication according teaching and 26.52％ mastered these techniques skillful; 98.88％ paid attention to communication with patients and 74.16％ believed effective communication was easily attained, but 81.35％ ignored it and the influential factors for communication was too busy to operate, and 66.07％ nurses held that poor communication was head reason to lead complaint. The higher the title and service year, the deeper the master degree for these nurses, but the younger communicated more frequently with patients(F =4.532,2.891,P ＜ 0.05). Conclusions Nurse should strenthen their communication technique by learning, paying more attention to communicaiont skills and realizing advantage of senior nurses in order to provide effective communication.
