Explore the effect of the accompanied inspection service process reengineering in the inspection and conveying of the critically ill patients

VernacularTitle:陪检服务流程再造在危重患者检查转运中的应用研究
Author: Jian XIN ¹ ; Fei-Ying HUANG ; Na CAO ; Juan CHEN ; Pu YANG
Author Information

1. 332000,九江,解放军第一七一医院护理部
Keywords: Process reengineering; Critically ill patients; Inspection and conveying; Application
From: Chinese Journal of Modern Nursing 2010;16(26):3123-3125
CountryChina
Language:Chinese
Abstract: Objective To explore the effect of the accompanied inspection service process reengineering in the inspection and conveying of the critically ill patients.Methods We found the problem, and redesigned the inappropriate procedure through assessment and analysis the former process of the accompanied inspection on the critically ill patients.After the process reengineering, we compared the former incidence of the defects and disputes, the waiting time, the satisfaction of the patient or family in the accompanied inspection.Results The process reengineering significantly reduced the incidence of the defects and disputes from 9.61% to 1.44%.The average waiting time could be shortened by 8 minutes and the satisfaction of the patient or family increased by 10.77%.Conclusions Process reengineering made the management of the accompanied inspection of the patients more standard, safe and high performance.