Analysis and preventive measures of company disputes
10.3760/cma.j.issn.1674-2907.2010.24.036
- VernacularTitle:陪护纠纷的原因分析及防范对策
- Author:
Meng-Sha ZHANG
1
;
Xun SU
;
Bao-Jun LI
Author Information
1. 100142,北京,空军总医院血液科
- Keywords:
Professional caregiver;
Disputes;
Service quality;
Management
- From:
Chinese Journal of Modern Nursing
2010;16(24):2930-2933
- CountryChina
- Language:Chinese
-
Abstract:
Objective To analysis the causes of disputes between professional caregivers and patients and relatives, correctly recognize its characteristics, perfect hospital management, take active measures to reduce and avoid disputes between companies and patients and to imprive the company quality. Methods Totally, 146 disputes were analyzed between January and October, 2009. Results The responsibilities of both professional caregivers and patients can not be ignored among the disputes. Conclusions Perfecting management system and improving company quality can make the accompanying staff work better for patients and social services.
