The effect of patients' satisfaction survey to nursing quality improvement
10.3760/cma.j.issn.1674-2907.2010.09.036
- VernacularTitle:患者满意度调查对改善护理质量的作用
- Author:
Yan ZHANG
1
;
Ting YANG
Author Information
1. 解放军总医院
- Keywords:
Patients;
Satisfaction;
Improvement;
Nursing quality
- From:
Chinese Journal of Modern Nursing
2010;16(9):1072-1074
- CountryChina
- Language:Chinese
-
Abstract:
Objective To observe the effect of patients' satisfaction survey to nursing quality improvement. Methods The patients' satisfaction was surveyed in order to find the weakness of nursing,establish improvable measures and compare the changes of patients' satisfaction after intervention. Results The degrees of satisfaction in all the observed items were improved. The differences in the service awareness, health education, initiative service and general satisfaction were significantly(P<0.05). Conclusions Practicing the "patient-based nursing" idea is helpful to improve the nursing service quality.
