Study of the evaluation scale of patients' perception on nursing service quality by Delphi method
10.3760/cma.j.issn.1674-2907.2009.18.002
- VernacularTitle:借鉴德尔菲法研制住院患者感知护理服务质量评价量表
- Author:
Cheng-Mei YAN
1
;
Bi ZHAO
;
Duo PAN
Author Information
1. 南京军区福州总医院
- Keywords:
Delphi method;
Quality of nursing service;
Scale design
- From:
Chinese Journal of Modern Nursing
2009;15(18):1705-1707
- CountryChina
- Language:Chinese
-
Abstract:
Objective To study the evaluation scale of patients' perception on nursing service quality.Methods The 15 valuateator included specialist who were engaged in clinical nursing,nursing administration and quality administration,clinical nurses and hospitalized patients.Their opinions and suggestions on the designing of scale were considered,the scale of content and form wer determined,then pre-test measurement table was formulated.Results After two times of expert consultation,the author constructed the tangiblity,reliability,responsibility rguarantee and care of five dimensions of 33 items.The overall coefficient of authoritative experts was 0.91,Cronbach' s a was 0.96 and the content validity (CVR) was 0.86.Conclusions Delphi method for designing perception of nursing service quality in patients with scale shows high rehabihty,perfect quality management system,and is helpful to guide patients to involve in the management of hospital.
