Satisfaction Evaluation and Ten Years Practical Application of the After-sale Service of Medical Equipment
10.3969/j.issn.1671-7104.2017.05.020
- VernacularTitle:医疗设备售后服务满意度评价与十年应用实践
- Author:
Ruiyao JIANG
1
;
Longchen WANG
;
Wei JIN
;
Lijun WANG
;
Bin LI
Author Information
1. 上海交通大学附属第六人民医院医学装备处
- Keywords:
medical equipment;
after-sale service;
satisfaction evaluation
- From:
Chinese Journal of Medical Instrumentation
2017;41(5):385-387
- CountryChina
- Language:Chinese
-
Abstract:
In terms of service management in the medical equipment field, Medical Equipment after-sale Service Satisfaction Evaluation System is established through expert consultation and sample experiment. Meanwhile, questionnaire survey has been applied to local service satisfaction survey work among equipment managements and clinical departments in seventy second and third grade hospitals in Shanghai in ten consecutive years. The result indicates that the satisfaction index has been growing slightly and stably, which clearly demonstrates that the evaluation has continually boosted the service work of various mainstream suppliers. And overall, the evaluation has played an active role in safeguarding and motivating the safety and effectiveness of medical equipment.
