Practice of Quality Control of Outpatient Number Source Peak Load Shifting Based on the TQM Theory
- VernacularTitle:基于TQM理论的门诊号源削峰填谷质量控制实践
- Author:
Wenye GUAN
1
;
Xiaowei ZHENG
;
Jusu YING
;
Yu NIU
;
Huisheng LI
;
Shuai WANG
;
Xuena FANG
;
Ruiping ZHAO
Author Information
1. 北京大学人民医院 北京 100044
- Keywords:
Total Quality Management;
quality control;
outpatient;
source peak
- From:
Chinese Hospital Management
2024;44(6):39-41
- CountryChina
- Language:Chinese
-
Abstract:
The uniqueness of the location of large general hospitals in urban areas determines that the contradiction between space constraints and medical expansion has become a problem of management bottleneck.The situation that expert visits are too concentrated on a certain working day morning has been significantly improved by carrying out peak load shifting in the visiting arrangements and visiting units of large general hospitals through the Total Quality Management theory and continuous improvement of work mode,greatly alleviating public transportation congestion around the hospital.Through the internal construction of the quality of outpatient clinics,it can effectively improve the patients'sense of access to health care.
