Discussion on the Path of Patient Experience Enhancement in the Context of High-quality Developmentin Public Hospitals
- VernacularTitle:高质量发展背景下公立医院患者体验提升路径探讨
- Author:
Ying ZHAO
1
;
Jing WEN
;
Li HE
;
Shujian ZHOU
;
Xiaohong HUANG
Author Information
1. 深圳市龙岗中心医院 广东 深圳 518116
- Keywords:
patient experience;
public hospitals;
high quality development;
intelligent service
- From:
Chinese Hospital Management
2024;44(8):53-55
- CountryChina
- Language:Chinese
-
Abstract:
Patient experience is regarded as an important indicator of healthcare quality,and in response to the actual needs of patients,the patient experience has been enhanced through continuous innovation of healthcare models and the development of Internet healthcare services.Focusing on the implementation of patient experience enhancement action requirements,from the construction of hospital intelligent service platform,efficiency health care to reshape the new path of medical care,to create a continuity of medical service system,to build a multidisciplinary linkage"one-stop"acute and critical care medical treatment system and other aspects of public hospitals to improve the experience of the path to improve the level of medical services.It will provide a reference for comprehensively improving the level of medical services.
