Exploring the Practice of Enhancing Patient Experience based on Outpatient Whole Process Service Management
- VernacularTitle:基于门诊全流程服务管理的提升患者体验实践探索
- Author:
Chuan ZHANG
1
;
Liyu WANG
;
Xinyue XU
;
Muxi YOU
;
Weihong LI
;
Xiaoxi JIA
;
Wei TIAN
Author Information
1. 首都医科大学附属北京同仁医院 北京 100730
- Keywords:
outpatient management;
full-process outpatient services;
patient experience improvement;
multi-hospital management
- From:
Chinese Hospital Management
2024;44(9):50-52,74
- CountryChina
- Language:Chinese
-
Abstract:
Improving the entire outpatient clinic experience is an important measure in the new era to enhance patients'sense of gain from medical treatment.Beijing Tongren Hospital Affiliated to Capital Medical University explores the establishment of a full-process outpatient service management system based on continuous improvement of medical services.Through the concept of forward service,it focuses on the patient's pre-diagnosis experience;the process is simplified and intelligently guided to optimize the patient's in-diagnosis experience;and continuous diagnosis and treatment Model innovation improves patients'post-diagnosis experience and creates a Chinese-style modern outpatient medical service model to continuously meet the people's growing needs for a better life.
