Comparative study on the impact of experiential communication and GLTC communication in outpatient settings on patients'emotions
10.12026/j.issn.1001-8565.2024.12.21
- VernacularTitle:门诊经验沟通与GLTC沟通对患者情绪影响的比较研究
- Author:
Jianwen SHAO
1
,
2
;
Mengting WANG
;
Gangrui TAN
;
Weihong SHANG
;
Jinfan WANG
Author Information
1. 南京医科大学马克思主义学院,江苏 南京 211166
2. 南京医科大学医患沟通研究中心,江苏 南京 211166
- Keywords:
experiential communication in outpatient settings;
doctor-patient communication;
patient's emotion;
doctor-patient relationship
- From:
Chinese Medical Ethics
2024;37(12):1503-1511
- CountryChina
- Language:Chinese
-
Abstract:
Objective:From the perspective of patients'emotions,to compare and study the effectiveness between experiential communication and GLTC communication of outpatient doctors,understand the main communication details that affect patients'emotions,and provide a reference for improving patient emotions and enhancing doctor-patient communication skills in the future.Methods:From July 2021 to January 2022,a pilot study of GLTC communication program in outpatient settings was conducted in a total of 24 departments from 4 tertiary comprehensive hospitals in Jiangsu Province.Descriptive analysis,independent sample t-test,multiple linear regression and other analyses were conducted on the relevant data.Results:After experiential communication in outpatient settings,patients showed improvements in dimensions of emotion such as anxiety,fatigue,confusion,and depression,but there was a decrease in patient vitality(P<0.05).After GLTC communication in outpatient settings,patients'emotions in all six dimensions improved(P<0.05).Meanwhile,the GLTC group had better emotions than the experiential group after communication(P<0.05).After training,the completion rate of relevant communication details of doctors in the GLTC group was mostly significantly higher than that in the experiential within the same unit time(P<0.05).Multiple linear regression showed that smiling,comforting language,and kind gaze were the main factors affecting patients'overall emotions.Conclusion:Experiential communication in outpatient settings has certain communication effects,but there is still a lot of room for improvement compared to GLTC communication in outpatient settings.GLTC communication in outpatient settings can improve patients'emotions,and doctors'smiles,comforting language,and other communication details need to be emphasized in outpatient settings.How to improve the execution of GLTC communication in outpatient settings plans is an important direction for future research.
