Assessing the Quality of Health Care Services for Young Children with Autism Disorder in Jordan: A SERVQUAL Approach

Mohammad Nayef Ayasrah; Hindya O Al-Maqableh; Akef Abdalla AL khateeb; Mohammad A Beirat; Haitham Mostafa Eyadat

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Assessing the Quality of Health Care Services for Young Children with Autism Disorder in Jordan: A SERVQUAL Approach

Author: Mohammad Nayef Ayasrah ¹ ; Hindya O Al-Maqableh ² ; Akef Abdalla AL khateeb ³ ; Mohammad A Beirat ⁴ ; Haitham Mostafa Eyadat ⁵
Author Information

1. Associate Professor of Special Education, Al-Balqa Applied University/ Department Science of Education, Irbid University College. Postal code 1293, Irbid, Jordan
2. MSC (Health Services Management), Department of Basic Medical Sciences, Faculty of Medicine, Yarmouk University, Irbid, Jordan
3. Associate Professor, Department of Psychological Sciences and Special Education, Al Al-Bayt University, Jordan
4. Associate Professor of Special Education, Al Hussein Bin Talal University, Faculty of Educational Sciences, Jordan
5. Associate Professor of Vocation Education Department Al Balqa Applied University/AL-Huson University College, Jordan
Publication Type:Journal Article
Keywords: Assessing; Children with Autism Disorder; Health Care Services
From:ASEAN Journal of Psychiatry 2022;23(no. 9):1-11
CountryMalaysia
Language:English
Abstract: Autistic Disorder is a major epidemic that affects people from all races and ethnicities, as well as people from all socioeconomic situations. It's one of the most complex developmental disorders in children, and it can have a significant influence on a child's speech and social ability. In addition to determining the quality of health treatments for children with ASD in Jordan, this article will look at the satisfaction of families who have children with ASD. Defining healthcare quality is more difficult than it looks to be to solve the problem of healthcare quality. Different quality perceptions are regarded as valid and possible. The study sample included (122) of the (366) parents of ASD children who were delivered in northern Jordan governorates (Irbid, Mafraq, Jerash, and Ajloun). The quality of health services provided to children with autism spectrum disorders in special education facilities in Jordan was moderate in all areas and throughout the tool, according to parents in Jordan. According to our findings, there were no statistically significant differences due to the effect of kinship in all fields and the total degree, as well as no statistically significant differences due to the effect of age group in all fields, educational level, Are you an employee, social status, and no statistically significant differences due to the effect of monthly income level in all fields.
Full text:202412101200550307517.2022my0047.pdf