Dilemmas and countermeasures： medical social work carry out the ethical practice of volunteers management
10.12026/j.issn.1001-8565.2024.07.13
- VernacularTitle:困境与应对：医务社工开展志愿者管理的伦理实践
- Author:
Jinxia CHEN
1
;
Xiulan ZHANG
1
;
Xiaoyun YE
1
;
Weiya CHEN
1
;
Yiying WU
1
;
Ke SHEN
1
Author Information
1. Customer Service Center， the Second Affiliated Hospital Zhejiang University School of Medicine， Hangzhou 310009， China
- Publication Type:Journal Article
- Keywords:
medical social worker;
volunteer management;
conflict of value;
ethical dilemma;
social work practice
- From:
Chinese Medical Ethics
2024;37(7):837-842
- CountryChina
- Language:Chinese
-
Abstract:
The management of hospital volunteers is one of the main tasks of medical social workers. In practical work， they are often in a dilemma due to ethical problems， which restricts the scientific development of hospital volunteer organizations. Based on the experience of frontline medical social workers in the “Guangji Boat” Volunteer Service Alliance of the Second Affiliated Hospital Zhejiang University School of Medicine， while investigating other public hospitals， this paper summarized and organized ethical issues， analyzed their causes， and proposed improvement strategies. The ethical dilemma of hospital volunteer service was mainly in the conflict between the dual relationship of human emotion and norm， the conflict between incentive mechanism and non-reward value， as well as the conflict between participation motivation and organizational goal. The ethical dilemma in the management of hospital volunteers was attributed to the lack of standardized practical operation systems. Based on the above ethical dilemmas， combined with the development experience of volunteer service in public hospitals， this paper proposed reasonable countermeasures to provide a reference for the management of hospital volunteers.
