The Effect of Physical Therapist’s Expertise and Interactivity on Revisit Intention Based on Trust
10.18857/jkpt.2023.35.3.77
- Author:
Gyeongseop SIM
1
;
Hojin SHIN
;
Donghoon KIM
Author Information
1. Department of Health, Exercise and Rehabilitation, Yeoju Institute of Technology, Yeoju, Republic of Korea
- Publication Type:Original Article
- From:
Journal of Korean Physical Therapy
2023;35(3):77-82
- CountryRepublic of Korea
- Language:English
-
Abstract:
Purpose:This study aimed to examine how the expertise and interactivity of a physical therapist impact a patient’s intention to revisit a hospital based on trust.
Methods:We surveyed 274 patients who received physical therapy in Seoul and Gyeonggi Province to assess their reliability and revisit intentions based on their expertise and interactivity. SPSS 22.0 was used for frequency analysis and reliability verification, while AMOS 18.0 was used for confirmatory factor analysis and model verification.
Results:Physical therapist interactivity significantly impacted patients’ intentions to revisit based on trust. The physical therapist’s expertise had a significant effect on trust but did not demonstrate a significant effect on the intention to revisit.
Conclusion:The interactivity of physical therapists has an important effect on patients’ intentions to revisit a hospital based on trust. Although therapist-centered expertise can generate trust in patients, it positively affects the intention to revisit the hospital. Therefore, it is suggested that physical therapists’ patient-centered expertise and interactivity build patients’ trust and are important for revisiting intention.
