Evaluation of the role of perceived quality and satisfaction of  beneficiaries about the health care services and benefits of  community clinics in Bangladesh

Shamim Hayder Talukder; Shahin Akter; Dina Farhana; Kazi Fayzus Salahin; Shirin Khanam; Md Mostafizur Rahman; Md Saddam Hossain; Tasneem Islam; Ummay Farihin Sultana; Tasbirul Islam Prodhan; Sheikh Mohammed Shariful Islam

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Evaluation of the role of perceived quality and satisfaction of beneficiaries about the health care services and benefits of community clinics in Bangladesh

Author: Shamim Hayder Talukder ¹ ; Shahin Akter ¹ ; Dina Farhana ¹ ; Kazi Fayzus Salahin ¹ ; Shirin Khanam ¹ ; Md. Mostafizur Rahman ¹ ; Md Saddam Hossain ¹ ; Tasneem Islam ¹ ; Ummay Farihin Sultana ¹ ; Tasbirul Islam Prodhan ¹ ; Sheikh Mohammed Shariful Islam ²
Author Information

1. Eminence Associates for Social Development, 3/6 Asad Avenue, Mohammadpur, Dhaka-1207, Bangladesh.
2. Institute for Physical Activity and Nutrition (IPAN), School of Exercise and Nutrition Sciences, Deakin University, Geelong, Australia.
Publication Type:Journal Article
Keywords: Community Clinic; Client Satisfaction; Healthcare Service; Primary Health Care; Bangladesh.
From:International Journal of Public Health Research 2022;12(no.2):1591-1600
CountryMalaysia
Language:English
Abstract: Introduction:Community clinics provide one-stop healthcare services that is vital in primary healthcare. Measuring users' contentment is imperative to improving the quality of care at the doorsteps of the people. This article focuses on community clinics' importance and overall client satisfaction in Bangladesh.
Methods:A cross-sectional survey was conducted from March to April 2019. Sixteen Upazilas from eight districts in Bangladesh were randomly selected for conducting interviews. The survey compiled local data regarding client satisfaction with the health care service of community clinics in Bangladesh.
Results:A total of 760 female participants provided data. The majority (41%) were in the age group 18-24 years. This group showed more satisfaction than others (Odds Ratio 1.44). Childless married women were also more satisfied with the community clinic services than others (Odds Ratio 1.64). Furthermore, gender, education, and economic perspective were positive aspects of getting service from community clinics.
Conclusion:Although there is a challenge balancing psychosocial and medical care, promoting client-oriented care with a focus on overall comfort concerning the culture of the area is vital. This can be done with community-focused training and explaining written prescriptions better, including signs, symptoms, treatment, and referral points. Government backing has also been shown to be a strengthening source regarding primary healthcare services.
Full text:202407181233321105121.2022my0284.pdf