Study on the causes and countermeasures of medical disputes between nursing students and patients in hospitals
- VernacularTitle:医院护理学生护患纠纷原因及对策研究
- Author:
Hongya CAI
1
;
Shaoling LIAO
;
Anan LUO
;
Xiufeng HUANG
Author Information
1. 广东医学院护理学院
- Keywords:
Nursing students;
Disputes between nursing students and patients;
Investigation on the causes
- From:
China Modern Doctor
2015;(10):130-132
- CountryChina
- Language:Chinese
-
Abstract:
Objective To investigate the causes and countermeasures of medical disputes between nursing students and patients in hospitals, which will prevent the occurrence of the disputes and promote the comprehensive development of the hospitals. Methods The causes of 107 cases of medical disputes between nursing students and patients during the last three years in hospitals was analyzed. Results In recent years, there was an upward trend in medical disputes be-tween nursing students and patients, in which 57%were caused by poor communication and service attitude. And some preventive measures were put forward. Conclusion To strengthen the communication between nursing students and pa-tients, improve service awareness, better service attitude, enhance the legal safety education, regulate the profession practice and improve the comprehensive quality and nursing quality of nursing students are the key factors in reducing the nurse-patient disputes.
