Regarding the development of drug advisory service to improve the rela-tionship between patient satisfaction
- VernacularTitle:开展药物咨询服务对提高患者满意度的相关性研究
- Author:
Liangfeng FAN
1
;
Huaming SHEN
;
Zhijuan WANG
;
Jie LI
Author Information
1. 浙江省绍兴第二医院平水分院药剂科
- Keywords:
Drug consultation;
Satisfaction;
Correlation
- From:
China Modern Doctor
2014;(25):108-110,113
- CountryChina
- Language:Chinese
-
Abstract:
Objective To investigate the drug advisory service and its effect on the patients' satisfaction of pharmacy. Methods By the data analysis and questionnaire survey, statistical analysis was done on the 405 drugs advisory infor-mation,to the pharmacy satisfaction questionnaire in 350 patients. Results①The doctors,nurses and patients respec-tively of the total was number of 7.90%, 15.56% and 76.54% consulting. Consulted most questions was "usage" drugs accounted for 32.10% of the total advice. ②The pharmacy service satisfaction score was (3.69±0.78)scores, signifi-cantly higher than the average, showed that the patients of the hospitalpharmacy service satisfaction. ③There was a negative correlation between patient satisfaction scores and age and Education (P<0.05), the older, the higher educa-tion,the higher of pharmacy service demand. Conclusion Drug counseling staff and advisory content showed increas-ingtrend,to carry out drug advisory services,improve the overall quality of pharmacists inpharmacy to improve patient satisfaction.
