Research on Satisfaction Degree of Doctor-patient Communication Quality based on Patient Perception
10.12026/j.issn.1001-8565.2022.04.04
- VernacularTitle:以患者感知角度为基础的医患沟通质量满意度研究
- Author:
Yang FU
1
;
Yi SUN
2
;
Lishan LI
2
;
Ye ZHENG
2
;
Yunqi ZHANG
2
;
Lei SHI
3
;
Mei YIN
1
Author Information
1. School of Humanities and Social Sciences, Harbin Medical University, Harbin 150081, China
2. The Second Clinical Medical College, Harbin Medical University, Harbin 150001, China
3. School of Health Management, Southern Medical University, Guangzhou 510515, China
- Publication Type:Journal Article
- Keywords:
Medical Service Quality;
Doctor-patient Communication Quality;
Patient Perception;
Social Support;
Hospital Management
- From:
Chinese Medical Ethics
2022;35(4):374-379
- CountryChina
- Language:Chinese
-
Abstract:
Objective sampling method was used to conduct a questionnaire survey on outpatients in two hospitals in Guangdong province in order to evaluate patients’ satisfaction with the quality of medical service. This paper explored the factors that affect patients’ evaluation of medical service quality, and found that patients’ age was negatively correlated with the evaluation of medical service quality. It is suggested that the establishment of friendly medical institutions should be carried out according to the national policy. At the same time, the management mechanism of hospital should be improved, the number of medical service centers for "efficient" should be increased, and the medical service personnel should be regularly trained; carry out medical knowledge education in community, improve the popularization of personal medical knowledge and close the cognitive gap between doctors and patients.
