Satisfaction survey on the preliminary assessment of unified elderly care needs evaluation in Shanghai： from the perspective of service recipients
10.19428/j.cnki.sjpm.2024.23306
- VernacularTitle:上海市老年照护统一需求评估初评满意度调查——基于需方视角
- Author:
Rui ZHAO
1
;
Kaiyue CHEN
2
;
Jiayun WANG
2
;
Hao QIN
3
;
Zheng CHEN
3
;
Chengyue LI
2
Author Information
1. NHC Key Laboratory of Reproduction Regulation， Shanghai Institute for Biomedical and Pharmaceutical Technologies， Shanghai 200237， China
2. Department of Health Policy and Management， School of Public Health， Fudan University， Shanghai 200032， China
3. Shanghai Medical and Health Affairs Service Center， Shanghai 200072， China
- Publication Type:Journal Article
- Keywords:
elderly care;
unified need evaluation;
preliminary evaluation service;
satisfaction;
Shanghai
- From:
Shanghai Journal of Preventive Medicine
2024;36(4):313-318
- CountryChina
- Language:Chinese
-
Abstract:
ObjectiveTo analyze the satisfaction of service recipients with the preliminary assessment service of the unified elderly care needs evaluation in Shanghai， so as to provide reference for further optimization of the service system. MethodsA multi-stage random sampling method was employed to recruit participants. A total of 110 individuals who had received unified elderly care needs evaluation service in six districts of Shanghai were investigated using a structured questionnaire. SPSS 25.0 was used to analyze the data. Univariate analyses were conducted using the Chi-square test and Fisher’s precision probability test， while multivariate analysis was performed using ordinal regression. ResultsThere were differences in satisfaction with various aspects of the preliminary assessment process among participants from different areas， with those from outer suburbs generally exhibiting lower satisfaction （P<0.01）. Multivariate analysis results indicated that satisfaction with the timing of the preliminary assessment was related to the service recipients’ residential area and their primary source of income； satisfaction with the service attitude and capability of the assessment personnel was only related to the residential area. Satisfaction with the preliminary evaluation results was related to the participants’ marital status， educational level， income level， and the specific rating results. ConclusionThe satisfaction level with the preliminary assessment of the unified elderly care needs assessment in Shanghai is relatively high. In the process of evaluation， a deeper analysis and exploration of individual needs based on various personal information are essential to ensure the appropriateness of the provided elderly care services， and thereby effectively enhancing recipient satisfaction.
