Construction of a pharmaceutical quality and safety monitoring system based on reassessment of grade-A tertiary general hospitals
10.3760/cma.j.cn111325-20230529-00432
- VernacularTitle:基于三级甲等综合医院复评的药事质量与安全监控体系构建
- Author:
Zhuying LIU
1
;
Weifeng ZHENG
;
Jie LIU
Author Information
1. 中山大学附属第三医院药剂科，广州 510630
- Keywords:
Pharmaceutical management;
Quality and safety;
Grade-A tertiary hospital;
Reassessment;
Monitoring system;
Continuous improvement
- From:
Chinese Journal of Hospital Administration
2023;39(11):830-834
- CountryChina
- Language:Chinese
-
Abstract:
Strengthening quality and safety monitoring is beneficial for standardizing pharmaceutical management, promoting rational clinical medication, and ensuring patient medication safety. In January 2022, a certain hospital took the opportunity of reassessment of grade-A tertiary general hospitals to construct a pharmaceutical quality and safety monitoring system. The hospital took such measures as building a three-layer personnel organizational structure, revising and updating pharmacy related systems and processes, establishing a monitoring mechanism of self inspection-supervision-feedback-rectification-traceability, implementing personnel cross integration supervision, and conducting assessment and evaluation of pharmacy and clinical departments. This monitoring system covered the entire hospital, and promoted continuous improvement of its pharmaceutical service quality. After three months of practice, a total of 320 rectification tasks were implemented, the error rate of drug use decreased from 0.015 ‰ in the fourth quarter of 2021 to 0.012 ‰ in the first quarter of 2022, the number of adverse drug events reported by clinical departments decreased from 67 to 33, and the overall satisfaction rate of medical workers with pharmaceutical services increased from 99.1% to 99.5%. The practice of the pharmaceutical quality and safety monitoring system had achieved certain results, which can provide references for other hospitals to improve the pharmaceutical management level.
