A Review of the Application of Patient Journey Mapping in Patient Management Based on Patient Experience
- VernacularTitle:基于患者体验的患者旅程地图在患者管理中应用综述
- Author:
Xuqian ZONG
1
;
Fulei WU
;
Qingmei HUANG
;
Yang YANG
;
Changrong YUAN
Author Information
1. 复旦大学护理学院 上海 200032
- Keywords:
patient experience;
patient journey mapping;
patient management
- From:
Chinese Hospital Management
2024;44(4):61-65
- CountryChina
- Language:Chinese
-
Abstract:
As the improvement of patient experience and medical experience has become the key goal of medical model reform,patient experience has gradually guided the development direction of future medical treatment and dominated the model of patient management.Patient journey mapping,as a patient-centered tool for visualizing patient experience,has been widely used in patient management in recent years.It will introduce the definition,construction method,application progress,problems,and prospects of patient journey mapping in the field of patient management at home and abroad to encourage more medical staff to use patient journey mapping to gain insight into patient needs,optimize patient experience and gather strength in patient management.
