The Construction and Application of the Management Mode of Patient Medical Experience in a Grade A Teritary Hospital
- VernacularTitle:某三甲医院患者就医体验管理模式的构建与应用
- Author:
Yan ZHAO
1
,
2
;
Chi WANG
;
Xiulian SHEN
;
Annuo LIU
Author Information
1. 安徽医科大学护理学院 安徽合肥 230032
2. 安徽省儿童医院 安徽合肥 230051
- Keywords:
medical experience;
management mode;
satisfaction
- From:
Chinese Hospital Management
2023;43(12):88-90
- CountryChina
- Language:Chinese
-
Abstract:
Under the background of the high-quality development of public hospitals and performance appraisal of public hospitals,the satisfaction management of the medical experience has become a hot and difficult issue.Anhui Children's Hospital has constructed the"two-three-three"management mode of patient medical experience,That is,external and internal satisfaction,three-level management,three-level index monitoring and assessment sys-tem.This management mode has achieved certain results,in improving the hospital's internal performance assess-ment,professional title promotion,annual evaluation and other management systems,to achieve scientific,re-fined and standardized management of medical experience,continuous improvement and enhancement of patients'satisfaction with medical experience,to provide experience and reference for medical experience management of medical institutions.
