Analysis of Satisfaction and Service Effectiveness of Telemedicine from the Perspective of Medical Staff
10.3969/j.issn.1673-6036.2024.01.007
- VernacularTitle:医务人员视角下远程医疗满意度及服务效果分析
- Author:
Xiaobing SHI
1
;
Xianying HE
;
Baozhan CHEN
;
Dongqing LIU
;
Jie ZHAO
Author Information
1. 郑州大学第一附属医院 郑州 450000
- Keywords:
telemedicine;
medical staff;
satisfaction;
service effectiveness
- From:
Journal of Medical Informatics
2024;45(1):39-44,58
- CountryChina
- Language:Chinese
-
Abstract:
Purpose/Significance To analyze the satisfaction,service effectiveness and willingness to participate in telemedicine services from the perspective of medical staff,and to identify the existing problems.Method/Process The research group conducts an e-lectronic questionnaire survey for medical institutions across the country,and collects a total of 1 524 valid questionnaires.Based on questionnaire survey data,logistic regression models are constructed to analyze the key factors that affect the evaluation and attitude of medical staff.Result/Conclusion The overall satisfaction and service effectiveness of medical staff to telemedicine services are at a high level,and their willingness to participate is strong.It is necessary to improve the telemedicine service system and promote the experience of medical staff by strengthening infrastructure construction,optimizing service process,and perfecting incentive mechanisms.
