Investigation and Study on the Current Status of the Whole Process Intelligent Services in Outpatient Department Based on WeChat Platform
10.3969/j.issn.1673-6036.2023.12.009
- VernacularTitle:基于微信公众平台的门诊全流程智慧服务现状调查研究
- Author:
Xiaojing YAN
1
Author Information
1. 新乡医学院卫生健康管理学院 新乡 453003
- Keywords:
WeChat platform;
intelligent service;
outpatient department;
whole process
- From:
Journal of Medical Informatics
2023;44(12):55-59,70
- CountryChina
- Language:Chinese
-
Abstract:
Purpose/Significance To investigate and study the status quo and existing problems of the whole process intelligent services in outpatient department based on WeChat platform in secondary and tertiary hospitals in Henan province,so as to provide references for im-proving the level of intelligent services in hospitals.Method/Process By using literature research and network investigation methods,the service functions provided by WeChat platform are summarized,and the intelligent service provision of WeChat platform before,during and after diagnosis in 190 secondary and tertiary hospitals in Henan province is investigated and analyzed.Result/Conclusion WeChat platform has become an important tool for hospitals to practice intelligent services,but it is still necessary to further improve core services such as ap-pointment registration,strengthen the construction of intelligent services after diagnosis,promote the balanced development of intelligent services in hospitals at all levels,uphold the service concept of"whole process accompany",and optimize intelligent escort services.
