The relationship between emotional intelligence and emotional labor in medical staff: the mediating role of humanistic caring ability
10.3760/cma.j.cn116021-20210701-01504
- VernacularTitle:医务人员情绪智力与情绪劳动的关系探究：人文关怀能力的中介作用
- Author:
Hao YANG
1
;
Wentao PENG
;
Suxia WANG
;
Hong ZHANG
;
Jihong PAN
;
Hui ZHU
;
Yujia GUAN
;
Wanying LUO
Author Information
1. 四川大学华西第二医院医学遗传科/产前诊断中心，成都 610041
- Keywords:
Medical staff;
Emotional intelligence;
Emotional labor;
Humanistic care;
Mediating role
- From:
Chinese Journal of Medical Education Research
2023;22(11):1739-1744
- CountryChina
- Language:Chinese
-
Abstract:
Objective:To understand the status quo of emotional intelligence, emotional labor, and humanistic caring ability of medical staff, and to clarify their internal relationship.Methods:Convenience sampling was used to select 713 medical staff from a grade A tertiary hospital in Chengdu, Sichuan Province, China. Emotional Intelligence Scale, Humanistic Caring Scale, and Emotional Labor Scale were used to measure the emotional intelligence, humanistic caring ability, and emotional labor of medical staff. SPSS 22.0 software was used to establish a database for statistical description and analysis. Process 3.2 software was used to analyze the mediating effect.Results:In humanistic caring ability, the average score of comprehension dimension was the highest (75.62±8.20) and the average score of patience dimension was the lowest (58.53±5.01). In emotional labor, the average score of the deep action dimension was the highest (23.39±3.85) and the average score of the surface action dimension was the lowest (17.73±3.18). In emotional intelligence, the average score of self-emotion evaluation dimension was the highest (21.76±3.30) and the average score of other-emotion evaluation dimension was the lowest (20.07±3.71). Positive correlations were found between humanistic caring ability and emotional intelligence, between humanistic caring ability and emotional labor, and between emotional intelligence and emotional labor ( P<0.01). Humanistic caring ability had a partial mediating effect between emotional intelligence and emotional labor. Humanistic caring ability had direct and indirect effects on emotional labor, and the effect sizes were 0.279 and 0.029, respectively. Conclusion:Emotional intelligence has a direct positive predictive effect on emotional labor, humanistic caring ability as an intermediary variable indirectly and positively predicts emotional labor. Humanistic caring ability plays a partial mediating role between emotional intelligence and emotional labor. Attention should be paid to the emotional labor of medical staff, and the emotional labor of medical staff should be improved through targeted training on emotional intelligence and humanistic caring ability. These efforts will improve the current situation and establish a harmonious doctor-patient relationship.
