Development countermeasures of internet medical service from the perspective of patient satisfaction
10.3969/j.issn.1671-332X.2024.03.028
- VernacularTitle:患者满意度视角下互联网医疗服务发展对策
- Author:
Lifei GU
1
;
Huanquan PAN
;
Tao YANG
;
Kai ZHU
Author Information
1. 湖州市中心医院 浙江湖州 313000
- Keywords:
Patients;
Satisfaction;
Internet;
Medical services;
Development strategies
- From:
Modern Hospital
2024;24(3):431-433
- CountryChina
- Language:Chinese
-
Abstract:
Internet medical services provide a more convenient communication channel between doctors and patients.Doctors can communicate with patients through online consultation,telephone and other ways to understand the patient's condition and provide treatment suggestions.This kind of communication mode can enable patients to trust doctors more and establish a good doctor-patient relationship.Therefore,this paper analyzes the development of Internet medical services in hospitals,analyzes the development of services from the perspective of pre diagnosis,in-process and post diagnosis services,and puts forward countermeas-ures for the development of Internet medical services from the perspective of patient satisfaction in view of the lack of perfect policy guarantees,the inability to effectively feedback the needs of patients,the lack of mature service models and other issues.
