Implement quality control circle activities to improve customer satisfaction
10.3969/j.issn.1671-332X.2024.03.017
- VernacularTitle:推行品管圈活动提升体检客户满意率
- Author:
Yaoxing LI
1
;
Cuidi LI
;
Fen ZHANG
;
Min TANG
;
Wei YAN
;
Puxian XIE
;
Youlan XI
;
Jiaxin WANG
;
Yunhui WANG
;
Haibo MA
;
Chaodong ZHANG
;
Jiyan DENG
;
Yamei YU
;
Qunhua MU
Author Information
1. 曲靖市第一人民医院 云南曲靖 655000
- Keywords:
Health management;
Quality control circle;
Dissatisfaction;
Physical examination clients;
Influencing factor
- From:
Modern Hospital
2024;24(3):391-394
- CountryChina
- Language:Chinese
-
Abstract:
Objective To study the application effect of quality control circle(QCC)in reducing the dissatisfaction rate of physical examination clients in health management center.Methods To establish QCC,selected the health check-up popula-tion in our hospital in September-2019 and March-2020,through the questionnaire investigation and analysis,compare the dis-satisfaction of the clients before and after the quality control circle.Results After carrying out QCC activities,the dissatisfaction of physical examination clients was significantly lower than that before QCC,and the difference was statistically significant(P＜0.05).Conclusion The activities of QCC in the health management center can effectively improve the quality of the physical examination work and reduce the dissatisfaction of the customers in the physical examination.It is of great significance to the health management.
