Investigation and research on the use and satisfaction of internet hospital——based on the questionnaire survey in Guangdong province
10.3969/j.issn.1671-332X.2023.12.020
- VernacularTitle:互联网医院使用及满意度调查研究
- Author:
Shujuan DING
1
;
Xumin LONG
;
Guangxin WANG
Author Information
1. 东莞理工学院 广东东莞 523106
- Keywords:
Internet hospital;
Utilization rate;
Satisfaction;
Guangdong province
- From:
Modern Hospital
2023;23(12):1881-1884
- CountryChina
- Language:Chinese
-
Abstract:
Objective To understand the utilization and satisfaction of Internet hospitals among residents in Guangdong Province,and to provide suggestions.Methods A questionnaire survey was conducted to analyze the use of Internet hospitals and the satisfaction among 601 residents in Guangdong Province.Results 69.88%of residents have used Internet hospitals,54.41%of residents used the Internet hospitals founded by large medical institutions,77.70%of residents used online registra-tion or payment services provided by Internet hospitals,and 60.23%of residents have used online consultation services,and 54.91%ofresidents have used information services about hospitals,doctors,and disease.In terms of detailed services,there was a low utilization rate of return visit and drug support of chronic diseases together with telemedicine,and no more than 20.00%of residents used the three services.75.20%of residents were very satisfied and relatively satisfied with Internet hospi-tals and their services,while residents were mainly dissatisfied with return visit and drug support of chronic diseases as well as telemedicine.Conclusion The utilization rate of Internet hospitals among residents was high,and their awareness and satisfac-tion were also high.However,there was still a problem of 15.31%ofresidents who didn't have used Internet hospitals.It is necessary to further strengthen the propaganda and improve the areas of dissatisfaction.Emphasis should be placed on return visit and drug support among patients with chronic diseases,and telemedicine to improve residents'satisfaction and utilization.
