Study on operating room service requirements of patients undergoing foraminal endoscopic surgery based on Kano model
10.3760/cma.j.cn211501-20230825-00367
- VernacularTitle:基于Kano模型的椎间孔镜手术患者手术室服务需求的研究
- Author:
Na KONG
1
;
Yanyan YANG
;
Ju ZHANG
;
Jing WANG
Author Information
1. 青岛大学附属医院手术室，青岛 266000
- Keywords:
Operating room;
Kano model;
Foraminal endoscopic surgery;
Service;
Requirements
- From:
Chinese Journal of Practical Nursing
2024;40(6):449-456
- CountryChina
- Language:Chinese
-
Abstract:
Objective:To conduct a qualitative analysis of the operating room service demands of patients undergoing foraminal endoscopic surgery based on the Kano model, and the influence of satisfaction on each demand was calculated to provide a basis for the development of targeted improvement strategies.Methods:A cross-sectional study method was adopted to select 510 patients from the Affiliated Hospital of Qingdao University with foraminal endoscopic surgery from January 2022 to June 2023 by convenient sampling method. Kano two-factor questionnaire was compiled from five dimensions of surgical environment needs, information and knowledge needs, surgical safety needs, surgical nursing quality needs, emotional support needs and psychological needs for investigation, and the attribute classification of needs was determined. The service demand importance-satisfaction matrix of patients undergoing foraminoscopic surgery was drawn.Results:Finally, 472 patients were enrolled. with 217 males and 255 females, aged (57.78 ± 12.61) years old. Among the 42 operating room service needs of patients undergoing foraminal endoscopic surgery, 12 were attractive attributes (28.57%), 7 were expected attributes (16.67%), 17 were necessary attributes (40.48%), and 6 were indifferent attributes (14.29%). The importance-satisfaction matrix shows that there were 2 improvement needs for the first best, 2 improvement needs for the middle best and 15 improvement needs for the second best.Conclusions:Kano model can clearly define the demand attributes of patients undergoing local anesthesia foraminal endoscopic surgery and the influence on their satisfaction, effectively guide the priority improvement sequence of demands, and facilitate managers to scientifically and accurately improve surgical patient satisfaction.
