Investigation of Patient Satisfaction Degree with ECG Examination in a Tertiary A Hospital and Its Improvement Strategy
10.12026/j.issn.1001-8565.2023.04.18
- VernacularTitle:某三甲医院心电图检查中患者满意度调查与提升策略研究
- Author:
Wei YUAN
1
;
Xindi WANG
2
;
Yingying LIU
1
;
Yanning YUN
3
;
Hansen ZHAO
3
;
Juanli XING
3
Author Information
1. Department of Cardiovascular Medicine, the First Affiliated Hospital of Xi’an Jiaotong University, Xi’an 710061, China
2. Xi’an Jiaotong University Health Science Center, Xi’an 710061, China
3. Department of Otolaryngology Head and Neck Surgery, The First Affiliated Hospital of Xi’an Jiaotong University, Xi’an 710061, China
- Publication Type:Journal Article
- Keywords:
ECG Examination;
Patient Satisfaction;
Doctor-patient Communication;
Humanistic Care
- From:
Chinese Medical Ethics
2023;36(4):462-469
- CountryChina
- Language:Chinese
-
Abstract:
To improve overall satisfaction of patients with the hospital and build a harmonious doctor-patient relationship, a survey on satisfaction of patients with ECG examination was conducted in a tertiary A hospital. The analysis was carried out from the aspects of inspection environment, inspection process, inspection experience and overall satisfaction. Logistic regression model was used to analyze the effect of various variables on satisfaction. This paper found that the overall satisfaction rate of patients with ECG examination was 85.18%, lower than that of outpatients. Patients with different characteristics had different satisfaction degree with ECG examination. Patient satisfaction was lower on Mondays and Wednesdays than that on other inspection days, and was lower between 10 a.m. and 14 p.m. The longer the waiting time, the lower satisfaction degree of patients with examination. Based on the results, hospitals should improve the construction of humanistic soft environment to improve the medical environment, scientifically plan the medical treatment process of ECG examination, and further strengthen doctor-patient communication. The ECG room should further promote its management level and strengthen its cultural construction.
