Caregiver satisfaction with the use of telemedicine in the neurodevelopmental evaluation of children at the Philippine Children’s Medical Center
- Author:
Aurora Aurea M. Reyes
;
Anna Dominique M. Aniag
;
Kathryn B. Braganza
- Publication Type:Journal Article
- Keywords:
Neurodevelopmental Pediatrics;
Neurodevelopmental Evaluation
- MeSH:
Telemedicine;
Personal Satisfaction
- From:
The Philippine Children’s Medical Center Journal
2023;19(2):56-74
- CountryPhilippines
- Language:English
-
Abstract:
Objectives:This study aims to assess caregiver satisfaction with the use of telemedicine in
the evaluation of children referred for neurodevelopmental evaluation at the Philippine Children’s
Medical Center (PCMC) Neurodevelopmental Pediatrics Clinic.
Materials and Methods:A survey was conducted on caregivers of pediatric patients
aged 3 months to 18 years and 11 months old for neurodevelopmental evaluation. A questionnaire
to determine the demographic and clinical data and Parent/Caregiver-Reported Satisfaction Form
were administered via email, Facebook messenger or phone call.
Results:Seventy-three caregivers completed the questionnaire. Most (95.9%) were mothers,
47.9% were college graduates with one parent working and 43% have an income of
10,000-20,000. Almost half (47.9%) of the children they care for were ages 3-months to 2-year 11
-months, predominantly males, with 35.6% diagnosed with autism spectrum disorder, and 69.9%
were new patients. Caregivers were very highly satisfied with telemedicine in all domains
(technical functioning, comfort and perceived privacy, access to care and overall satisfaction) as it
obtained a mean of 4.51 and median of 5.00. There was no significant difference in the responses
based on the age of the child and type of visit.
Conclusion:Caregivers showed very high level of satisfaction with the use of telemedicine
in the neurodevelopmental evaluation of children at PCMC and holds a significant promise for its
use both within the context of the pandemic and beyond.
Recommendations:Further studies on caregivers’ satisfaction with the use of
telemedicine over a sustained period and comparing telemedicine and in-person assessment are
recommended.
- Full text:pcmc 4.pdf
